Return Policy

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Our Return Promise

At Trexalonuaxim, we take great pride in the quality of our handcrafted goods. We want every customer to be delighted with their purchase. If you are not completely satisfied, we offer a fair and straightforward return process.

Return Period

You may return items within 14 days of receiving your order. To be eligible for a return:

• Items must be unused and in their original condition
• Items must be in original packaging where applicable
• You must provide proof of purchase

Non-Returnable Items

Certain items cannot be returned due to their nature:

• Custom or personalised orders made to your specifications
• Items that have been used or altered
• Items damaged through misuse or neglect

How to Return an Item

To initiate a return, please follow these steps:

• Contact us at ask@trexalonuaxim.world or call +44 844 335 1801
• Provide your order details and reason for return
• We will provide return instructions and address
• Pack the item securely to prevent damage during transit
• Ship the item to the provided address

Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item arrived damaged or defective
• The wrong item was sent
• The item significantly differs from its description

We recommend using a tracked shipping service for returns.

Refund Process

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund
• Approved refunds will be processed within 5-7 business days
• Refunds will be credited to your original payment method
• Please allow additional time for your bank to process the refund

Exchanges

If you would like to exchange an item for a different product, please return the original item and place a new order. This ensures the fastest processing time.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately upon receipt
• Provide photographs of the damage
• Keep all original packaging
• We will arrange for replacement or full refund including return shipping

Handmade Item Variations

Please note that all our items are handcrafted. Slight variations in colour, texture, and size are inherent to handmade goods and are not considered defects. These variations make each piece unique.

Contact Us

For any questions about returns, please contact us:

Email: ask@trexalonuaxim.world
Phone: +44 844 335 1801
Address: Longford, Hounslow TW6 1EW, UK